Privacy Policy

Privacy Policy

Last update: Aug 08, 2018

We, Thoughts to Ink Applications Ltd. (“Thoughts to Ink”, “we”, “us” or “our”) via this privacy policy wish to hereby inform Thoughts to Ink users and visitors of our websites as to the purpose, type and extent of the processing of personal information. Our websites and services are constantly being revised and improved.

By using any of Thoughts to Ink's Services, you confirm you have agreed to the Terms and Conditions and read and understood this Privacy Policy as well as the Cookie Policy.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit Thoughts to Ink?

When registering on Thoughts to Ink, as appropriate, you will be asked to enter your name, email address and password in order to complete your registration. When submitting for paid services with Thoughts to Ink, you will be asked to provide name, company name (optional), vat id(optional), company id(optional), address and card info. The information is used to verify your location, verify credit card authenticity and issue the correct documentation regarding your payment. We DO NOT store credit card information with us, only the 4 digits of the card will be provided to us by the payment processor. We store all the other information on our secure servers until termination of services, when we destroy any sensible information.

The email address shall be used to send notifications regarding the Thoughts to Ink website to the user. These notifications include for example login data, information, announcements etc.. Users always have the option to unsubscribe from the newsletter and the individual module notifications.

Information you share with us in connection with surveys, contests or promotions.

When you use our services we collect analytical information regarding your and your customers usage of the website. This includes: IP addresses, preferences, web pages you visited prior to coming to our or our Users’ sites, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the Services and our Users’ sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).

Additional information that you submit to us directly or through Third Party Services if you use a Third Party Service to create an Account (based on your privacy settings with such Third Party Service).

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, fill out a form or enter information on our site. We collect information automatically when you use our Services or Users’ sites (including with technologies like cookies).

We receive information from Third Party Services (like submitting a payment, live chat support etc.)

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.

To administer our site and for internal operations, including troubleshooting;

To improve our services by analyzing the behaviour in the platform and websites and provide better user experience. We usually do this based on anonymous, pseudonymized or aggregated information which does not focus on you individually.

To send periodic emails products and services that might interest you and improve your overall experience with the platform.

To follow up with them after correspondence (live chat, email or phone inquiries)

To ensure the security and integrity of our Services.

As part of our efforts to keep our website safe and secure and to monitor actual or suspected fraudulent activity;

Carry out retargeting advertising.

To comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts and law enforcement requests.

We also host and process User Content for our Users. Our Users tell us what to do with User Content, and we follow their instructions. This Privacy Policy does not describe what we do with User Content on our Users’ instructions (i.e., as their processor). If you are an End User of one of our User’s sites and want to know how a User handles your information, you should check its privacy policy. If you want to know about what we do for our own purposes, read on.

If you are a User, see our Data Processing Addendum to learn more about how we process User Content on your instructions or with your permission. 

How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers. 

We believe in the complete security of your data and for that reason we use the services of one of the leading cloud server providers - Amazon. All the data is being stored on secured, GDPR compliant Amazon Cloud Servers in The United States. To learn more on the Data Protection Addendum from Amazon, please review this PDF file - https://d1.awsstatic.com/legal/aws-gdpr/AWS_GDPR_DPA.pdf

How do we share your information?

The data of Thoughts to Ink Users shall not be sold to third parties. We shall not share or pass on any personal information without your explicit consent, unless:

 We are legally obligated to do so 

In order to fulfill contractual services for the Thoughts to Ink user and/or in order to enforce rights and obligations of these terms of use and the corresponding contractual relationship between the Thoughts to Ink user and Thoughts to Ink.

In order to perform the Thoughts to Ink service it may be necessary for Thoughts to Ink to employ the use of third party services. In that case data may be shared with the list of companies in Annex A

Your Rights

You can access, update, change or delete personal information (or that of your End Users) either directly in your Account or by contacting us at privacy@thoughtstoink.com to request the required changes. You can exercise your other rights (including deleting your Account) by contacting us at the same email address. You can request all the collected data by filling the Data Request Form here

You have the right not to receive marketing materials via email by changing that preferences in your Account Settings.

Please note that, for technical reasons, there can be a delay in deleting your personal Information from our systems when you ask us to remove it. We also will retain personal Information in order to comply with the law, protect our and others’ rights, resolve disputes or enforce our legal terms or policies, to the extent permitted under applicable law.

The content on your Thoughts to Ink website

All information that you put on your Thoughts to Ink website can generally be viewed by other internet users. Therefore, we naturally encourage you to be careful and responsible with any personal information and confidential data you publish on your website. Please keep in mind that password-protected areas do not offer absolute protection against unauthorized access: the same applies to any files that are uploaded to password-protected websites as they can still be accessed via direct links.

As Users may have a seasonal site or come back to us after an Account becomes inactive, we don’t immediately delete your personal information when your trial expires or you cancel all Paid Services. Instead, we keep your personal information for a reasonable period of time, so it will be there for you if you come back.

You may delete your account by going to your Account Settings and clicking on Delete Account. Please note that the full deletion of an account might take up to 90 days from all systems of Thoughts to Ink.

Administrative access to your Thoughts to Ink website 

Please be aware that Thoughts to Ink team members are also authorized in specific situations to access the administrative section of your Thoughts to Ink website when fulfilling customer service requests and tracking errors. This necessarily grants them the possibility to view all parts of your Thoughts to Ink site, including all password-protected areas. 

We use cookies to:

Authenticate you - cookies help us to verify your account and to automatically log you into your website from the same browser.

Understand and save user's preferences for future visits

Keep track of advertisements

Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.

Third Party Services may use cookies to help you sign into their services from our Services. Any such third party cookie usage is governed by the policy of the third party placing the cookie.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. To learn more about Thoughts to Ink and the cookies, please go to our Cookie Policy.

Third party services

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

To see all the services that we use, scroll down to Annex 1.

End Users’ personal information

Our customers who have created a site using Thoughts to Ink are responsible for what they do with the personal information they collect, directly or through Thoughts to Ink, about their End Users. This section is directed to such customers.

a. Your relationship with End Users

If you’re one of our Users, you will collect personal information about your End Users. For example, during checkout you may ask your End Users to provide their name, address, email address and payment information so that you can complete their orders. You may also use cookies and similar technologies to analyze usage and other trends.

You're solely responsible for complying with any laws and regulations that apply to your collection and use of your End Users’ information, including personal information you collect about them from us or using Thoughts to Ink functionality or cookies or similar technologies. To learn more on how to make your website GDPR compliant you can check our blog post -

You must publish your own privacy and cookie policy and comply with them.

We’re not liable for your relationship with your End Users or how you collect and use personal information about them (even if you collect it from us or using Thoughts to Ink functionality or cookies or similar technologies) and we won’t provide you with any legal advice regarding such matters.

b. End User payment information

Your End Users’ payment information may be processed via third party eCommerce Payment Processors with which you integrate your Account, in accordance with such eCommerce Payment Processors’ terms and policies. We transmit your End Users’ complete payment information when they initially provide or update it only so that we can pass it along to the eCommerce Payment Processors you agree to use. We don’t collect or store your End Users’ payment information.

Updates to this Privacy Policy

We’ll update this Privacy Policy from time to time to reflect changes in technology, law, our business operations or any other reason we determine is necessary or appropriate. When we make changes, we’ll update the “Effective Date” at the top of the Privacy Policy and post it on our sites. If we make material changes to it or the ways we process personal information, we’ll notify you (by, for example, prominently posting a notice of the changes on our sites before they take effect or directly sending you a notification).

We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit. This will help ensure you better understand your relationship with us, including the ways we process your personal information.

Contacting Us 

If there are any questions regarding this privacy policy you may contact us using the information below. 

Thoughts to Ink, LLC 

115 Audubon Dr. Ste. 9.

Maumelle, AR

contact@thoughtstoink.com 

Annex A 

Amazon Web Services (AWS)

https://aws.amazon.com/privacy/

All of Thoughts to Ink's infrastructure is hosted on AWS virtual servers. Our system emails are sent through Amazon SES.

Google Analytics 

https://policies.google.com/privacy

Analytics of how users are using our website

Facebook

https://www.facebook.com/privacy/explanation

Facebook is used for re-targeting of customers

Braintree 

https://www.braintreepayments.com/legal/braintree-privacy-policy

Used for payments on all plans or payment forms

Intercom 

https://www.intercom.com/terms-and-policies#privacy

To provide live chat support and notify for product updates

ConvertFox

https://convertfox.com/privacy

To provide live chat support and notify for product updates

ZohoMail

https://www.zoho.eu/privacy.html

Used for email correspondence

FreshDesk

https://www.freshworks.com/privacy/

For ticketing and support

Mailerlite

https://www.mailerlite.com/privacy-policy

For email marketing and notifications for product updates

Google Adwords

https://policies.google.com/privacy

For PPC campaigns

Calendly

https://calendly.com/pages/privacy

For meetings scheduling


Privacy Notice

This privacy notice discloses the privacy practices for (website address). This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

What choices are available to you regarding the use of your data.

The security procedures in place to protect the misuse of your information.

How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at XXX YYY-ZZZZ or via email.


Optional Clauses

If your site has a registration page that customers must complete to do business with you, insert a paragraph like this in your privacy notice:

Registration

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

If you take and fill orders on your site, insert a paragraph like this in your privacy notice:

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

If you use cookies or other devices that track site visitors, insert a paragraph like this in your privacy notice:

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

If other organizations use cookies or other devices that track site visitors to your site, insert a paragraph like this in your privacy notice:

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

If you share information collected on your site with other parties, insert one or more of these paragraphs in your privacy notice:

Sharing

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

And/or:

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

And/or:

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

If your site has links to other sites, you might insert a paragraph like this in your privacy notice:

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

If you ever collect data through surveys or contests on your site, you might insert a paragraph like this in your privacy notice:

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

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